Your items are shipped by our fulfillment centres and will usually reach you via your local postal service. We offer free shipping on all items. Please note that free shipping doesn't apply to giveaways, contests and free items.

The shipping time will depend on your exact location. However, it usually takes only 2-4 weeks for shipping to the US, and Canada and 3-5 weeks for international shipping.

We will send you the tacking number to the email that you filled down when placing your orders. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-5 days after you receiving that email.

It might take 2 - 5 days after you have received the tracking number to be displayed on the tracking page. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to the shipping carries, i.e. once the shipment has left the fulfillment centre.

Your shipment may be delayed. Delivery time delays can be due to weather incidents, customs or backlogs. Please allow additional time for your order to be delivered.

When your order is ready to ship, we will send it to the shipping company and they will completely handle it. Depends on each shipping company's policy or customs procedure, you might be charged extra fee for the final delivery or the import tax, probably due to your shipping address is in a remote area. In this case, please kindly pay them the required fee to receive your order.

We offer safe shopping and accept payment via Paypal, Credit card, Debit card or VISA. So you can choose the most suitable one for you. All products are listed in US Dollar, our system will automatically exchange your currency to make it easy for you when placing order.

Our products are listed in US Dollar but our system will automatically convert it for you. Please note that while the prices might be shown in your local currency, the checkout will use US Dollar at the most current exchange rate at the time of your purchase.

Yes. We understand that the safety of your personal information is extremely important to you. To protect your personal data and credit card information from unauthorized access, we use Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible.

Placing an order on Simply Novelty is very easy:

• First of all visit our store at www.simplynovelty.com
  
• Choose products that you love, then click "Add to cart" and "Check out".
  
• Then fill in your information and pay.
  

That's it. Very easy!